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Frequently asked questions

I am unable to start a game / The game is blocked at the page "LOADING GAME".

If you are unable to start a game or if the game is blocked on the page "LOADING GAME", it is likely that the version of Flash Player is not up-to-date. Download and install the update from Flash to solve your problem. ( Download the latest version of FlashPlayer )

For maximum playability, we encourage you to use the browser Google Chrome ( Download Google Chrome )

How long does it take to receive a withdraw on my bank account ?

The treatment of a withdraw starts 1 day after your request, beginning by the day after the request.

Depending on your bank it takes 1 to 3 days before your money is available on your bank account .

The period, from the request until you receive to money on your bank account, can variate between 2 and 6 days.

If a withdraw is waiting for an approval, it is impossible to deposit money. However, you can cancel withdraw, the menu cashier> DEPOSIT LIST.

At what age can I play on CASINO333.be ?

In order to play on this online game site, you must follow the laws of your country. In Belgium is the minimum age of 21 years. If you're under 21 years old, it is impossible for you to subscribe on the website CASINO333.be.

Which professions are forbidden to play ?

In accordance with the legislation in force, notaries, police, etc. may not play games. They may therefore not subscribe on this online gaming site. Before creating an account, make sure that you follow the legislation in force in your country and that you do not exercise one of these professions.

Should I be registered to play ?

If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will be interrupted.

Once you have an account on CASINO333.be, you can play FREE GAMES, as long as you want, (With virtual money), to practice or just for fun.

Just like in the real gambling rooms, you have the option, with your CASINO333.be account, to play with REAL MONEY. In this case, you can make a deposit by using several the payment methods. Afterwards it is also possible to make a withdraw and transfer your winnings on your bank account. You want to register on CASINO333.be, simply click on MAKE A FREE ACCOUNT and fill in your details.

What kind of games can I find on CASINO333.be?

The games, on this Belgian legal online game site, are of the same type as the games allowed in the Belgian gaming (for class II gaming). These games can be divided into 4 categories:

  • online dice (dice game)
  • online roulette
  • online blackjack
  • online video poker

This online game site offers you the famous dice games, the favorite game under the Belgian players. These games work by the same principle as the Dice Spinner, Deal or No Deal, Dice Runner and similar dice games.

Is CASINO333.be a legal online game site ?

Yes, the online game site CASINO333.be operates under the jurisdiction of the Belgian Gaming Commission. This means that the site has a Belgian Gambling license, which allows to offer gambling games of Class II (B + license). The site respects, therefore, the principles of the interest of the player imposed by the Gaming Commission. (For example, the maximum loss per hour or the control of the payout percentage)

On which online game site can I play, being Belgian ?

From 1 January 2011, there is a law for the Belgian online game sector. This required an official Belgian license for the online game sites that accept Belgian players. CASINO333.be features such License (B +) and is completely legal. You violate the law if you, being Belgian, play on a game site that is not permitted by the Belgian Gaming Commission and you can also be prosecuted. As you play an illegal game site, you can also run the risk that your account will be blocked by the authorities and therefore you cannot enjoy the benefits of the different protective measures required by the Belgian Gaming Commission, such as the control of the maximum loss per hour.

What if I'm addicted to gambling ?

Casino333 applies a Responsible Gaming policy. Gaming must remain fun and be seen as a source of entertainment. If you believe that you are addicted to gambling, you can request a self-ban, temporarily or permanently.

It will then be impossible for you to access games for real money on this or any other authorized Belgian online gaming website, as well as in land-based casinos and gaming rooms. You will find all the relevant information (advice, test etc.) in the section “Responsible Gaming” (https://www.casino333.be/en/help/responsible-gaming).

How can I deposit money on my CASINO333.be account ?

In order to play with real money on this online game site, you need to make a deposit using one of the following methods of payment:

  • Bancontact (immediately)
  • electronic payment via Belfius Direct Net (immediately)
  • electronic payment through ING Home Pay (immediately)
  • electronic payment via KBC Online (instant)
Is my money safe on CASINO333.be ?

Yes. Unlike illegal sites, CASINO333.be works under the control of the Gambling Commission and is based in Belgium.

The money deposited on your account remains secure in Belgium.

How do the bonuses work and what are the associated limitations?

Under certain circumstances, such as your registration, certain deposits or your loyalty reward, you can receive a bonus of some value. This bonus appears under the heading MY BONUSES on your account. Once you have received a bonus, you can launch the "Bonus Dice", a special game.

"Bonus Dice" is very interesting because here you PLAY FOR FREE but your PROFITS (It appears in the super meter) are REAL!

Note that the gain in the super meter is limited to the value of the bonus that you have obtained. From the moment your super meter has reached the amount of your bonus, the game will terminate, the winnings will be transferred to your account and the money will be available to play on other games.

The bonuses are games that make it possible to play for free and real money earn up to the amount of the awarded bonus.

Once the bonus is earned, the amount of the bonus will be playable on machines for real money. The status of the bonus is then "Available in real money."

To record a bonus, you must play minimum 30 times the value of the bonus in question on the Dice Games. The bonus disappears only of your account if the value (sum of Stakes) has been played 30 times. This rule continues to apply even if your account goes to 0 and you make another deposit afterwards.

Example:

You are entitled to a bonus of 10 euros.
You launch a Bonus Dice and you win during free play 10 euros in cash.
This appears as a playable BALANCE 10 euros, but it is not a withdrawable BALANCE (CASHIER -> MY MONEY)
The sum of the stakes you play at the Dice Machines, will be saved at the moment you win the bonus.
When you played the amount of the bonus 30 times played (in our example 30x10euro = 300euro stake), the money appears into your withdrawable BALANCE.
If your credit relapses to 0, after obtaining the bonus, and you did not yet reached the stake of 30 times the bonus, the rule remains valid.
If you, in accordance with our example, have about 50 €, but your bonus of 10 € did not yet achieved the status withdrawable cash, you can only withdraw € 40 + your profit. If the status is achieved, you can withdraw 50 € + your profit.

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Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

Legal limit of €500

Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that “no increase in this limit can be granted at this time”.

CASINO333.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.

Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.

In this context:

  • If you are already registered on our website and have already deactivated your “legal” limit, nothing changes for you. If you wish to do so, you way reactivate the “legal” limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you are already registered on our website and have not yet deactivated your “legal” limit but wish to do so, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you have just registered on our website and you wish to deactivate your “legal” limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the “legal” limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.

You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.

Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.

We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.

If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.